Carrière bij Moba

Voor Moba Consulting is groei van essentieel belang. Groei moet zorgen voor de vereiste continuïteit zowel richting klanten als richting Moba Consulting zelf. Voor klanten ligt de mate Moba Consulting in staat is om in de aanvragen te voorzien op het kritieke pad. Tevens is groei van belang om klanten continuïteit van de werkzaamheden en de inzetbaarheid van Moba Consulting expertise te garanderen.

Met het oog op de strategie van Moba Consulting waarbij kwaliteit gecombineerd wordt met een hoge professionaliteit en intensieve kennis van de markt investeert Moba Consulting in marktonderzoek en - kennis van mens en middelen. Groei is dus noodzakelijk!

Op dit moment heeft Moba Consulting de volgende uitdagingen!:

1) Business Proces Designer

2) Billing Business Analyst

3) Project Manager Billing, Customer Care and Collections

Heb je interesse? Mail dan je gegevens zo snel mogelijk naar het management van Moba Consulting (info@mobaconsulting.com)

Project Description:
We are looking for a Process Designer with process modeling and designing skills in ARIS, including organizational parts, work instructions and communication and escalation lines.

Requirements:

• Experience in modeling and designing processes in ARIS (high to low level);
• Experience in the Telco or Utility services sectors;
• Experience in a multi-vendor outsourced environment (preferred);
• ARIS - Core;
• Knowledge and Understanding of IT Policies and Standards - Core;
• Knowledge of Billing & Customer Care systems and processes - Core;
• Relationship Building and Management - Core;
• Communication Skills - Core;
• Delivery of Service Excellence - Core;
• Maximizing value through collaborative leadership - Core;
• Working Collaboratively - Core;
• Adaptability- Core;
• Self Management- Core;
• Set Direction- Core;
• Applying market thinking - Core;
• Creating future value - Core;
• Build Support- Core;
• Influencing - Core;
• Client driven - Core;
• Optimize Performance - Core;
• Courage and resilience- Core;
• Focus on delivery- Core

Project description:
We are looking for a Business Analysts for Billing, Customer Care & Collections Telco/Utility area. The role will involve:

• Process Flow design;
• Mapping out procedures;
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• Screen design when applicable;
• Coordinating / setup business requirements.

Requirements:

• Excellent procedural writing;
• Editing, communication and relationship management skills;
• 3 years technical writing/document experience;
• 3 years Billing, Customer Care & Collections experience;
• Knowledge of Telco portfolio;
• Knowledge and experience with working in projects;
• Translate Business requirements into functional specs;
• Excellent command of both Dutch and English language;
• Experience in information management area between the Telco/Utility and IT;
• Pro-active;
• Good communication skills;
• Able to think out of the box;
• International orientated;
• Ability to work under pressure.

3) Project Manager Billing, Customer Care and Collections

Function description:

• Overall responsible for both fixed and T/M based projects as SI. Mobilization of the complete Moba Consulting force when required (including external services where needed);
• Daily management of the complete team involved;
• The delivery of a core inventory of Billing, Customer Care and Collections requirements
• Initially high level for scoping purposes;
• Data gap analysis and identifying key gaps;
• Process and Organization gap analysis, to define target operating model;
• Definition of a plan (technology, people, process) for meeting the requirements;
• Definition of a project organization that fits into the Telco/Utility, multi country multi-stakeholder environment;
• Project management reporting to the Clients Program Manager, highlighting key issues and providing recommendations for resolution.;

Requirements:

• Significant program/project management experience (preferably within a large scale risk environment);
• Exposure to the complete project lifecycle (from requirements identification to acceptance);
• Experience of leading and managing a medium sized team in a dynamic environment;
• Capable of facing-off to Senior Management and being able to communicate issues concisely and in a timely fashion;
• Ability to communicate both in spoken word and in written Dutch, German and English;
• Experienced Project Manager, Billing and Customer Care background;
• A leader;
• Able to exhibit diplomacy when dealing with stakeholders and colleagues;
• A hands on doer, a team player with strong interpersonal and service-orientated skills;
• Proactive, self-motivated and positive attitude;
• Works well under extreme pressure;